{"id":85,"date":"2026-04-10T19:40:56","date_gmt":"2026-04-10T17:40:56","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/garderobe\/?page_id=85"},"modified":"2026-04-10T23:03:19","modified_gmt":"2026-04-10T21:03:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/valesafety.com.pe\/?page_id=85","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\n<style>\n    \/* 1. Contenedor Principal para centralizar y acortar el ancho *\/\n    .reclamo-container {\n        font-family: Arial, sans-serif;\n        color: #333;\n        line-height: 1.5;\n        max-width: 900px; \/* Ancho m\u00e1ximo igual que en tus capturas *\/\n        margin: 20px auto; \/* Centrado horizontal *\/\n        padding: 0 15px; \/* Peque\u00f1o espacio a los lados en m\u00f3vil *\/\n    }\n\n    \/* 2. 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Estilo de los inputs id\u00e9ntico a las capturas (bordes, padding) *\/\n    .form-reclamacion input[type=\"text\"],\n    .form-reclamacion input[type=\"email\"],\n    .form-reclamacion input[type=\"date\"],\n    .form-reclamacion select,\n    .form-reclamacion textarea {\n        width: 100%;\n        padding: 10px;\n        border: 1px solid #333; \/* Borde oscuro como en la imagen *\/\n        border-radius: 4px;\n        font-size: 15px;\n        box-sizing: border-box;\n    }\n\n    \/* 5. Layout para Nombre y Apellidos (Dos columnas) *\/\n    .fila-doble {\n        display: flex;\n        gap: 15px;\n    }\n    .columna-50 {\n        flex: 1;\n    }\n    .label-inferior {\n        font-size: 12px;\n        color: #666;\n        margin-top: 2px;\n    }\n\n    .form-reclamacion textarea {\n        height: 120px;\n        resize: vertical;\n    }\n\n    \/* 6. Checkbox y Link de Pol\u00edtica *\/\n    .contenedor-acepto {\n        display: flex;\n        align-items: center;\n        gap: 8px;\n        margin-top: 10px;\n    }\n    .contenedor-acepto a {\n        color: #ff4500; \/* Color naranja oscuro para el link *\/\n        text-decoration: underline;\n    }\n\n    \/* 7. Bot\u00f3n azul institucional (con padding y alineaci\u00f3n correcta) *\/\n    .form-reclamacion .fila-boton {\n        display: flex;\n        justify-content: flex-start; \/* Alineado a la izquierda *\/\n        margin-top: 15px;\n    }\n\n   \/* Esto forzar\u00e1 el color blanco en las letras del bot\u00f3n *\/\n.btn-enviar-reclamo {\n    background-color: #0066a2 !important; \/* Fondo azul obligatorio *\/\n    color: #ffffff !important;            \/* Letras blancas obligatorias *\/\n    padding: 12px 28px !important;\n    border: none !important;\n    border-radius: 4px !important;\n    font-size: 18px !important;\n    font-weight: bold !important;\n    text-decoration: none !important;\n    display: inline-block !important;\n    cursor: pointer !important;\n}\n\n\/* Tambi\u00e9n forzamos el blanco cuando el mouse pasa por encima *\/\n.btn-enviar-reclamo:hover {\n    background-color: #004d7a !important;\n    color: #ffffff !important;\n}\n<\/style>\n\n<div class=\"reclamo-container\">\n    <p class=\"intro-text\">\n        En cumplimiento con el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor de Per\u00fa (Ley N\u00b0 29571), ponemos a su disposici\u00f3n nuestro Libro de Reclamaciones Virtual. Por favor, complete el siguiente formulario para registrar su reclamo o queja. Los campos marcados con (*) son obligatorios. La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. El proveedor tiene la obligaci\u00f3n de dar respuesta a la queja en un plazo no mayor de quince (15) d\u00edas h\u00e1biles, sin posibilidad de pr\u00f3rroga.\n    <\/p>\n\n    <form class=\"form-reclamacion\">\n        <div class=\"campo-grupo\">\n            <label>Tipo de Documento <span>*<\/span><\/label>\n            <select name=\"tipo_doc\" required>\n                <option value=\"DNI\">DNI<\/option>\n                <option value=\"CE\">CE<\/option>\n                <option value=\"Pasaporte\">Pasaporte<\/option>\n            <\/select>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>N\u00famero de Documento <span>*<\/span><\/label>\n            <input type=\"text\" name=\"num_doc\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Nombre <span>*<\/span><\/label>\n            <div class=\"fila-doble\">\n                <div class=\"columna-50\">\n                    <input type=\"text\" name=\"nombres\" required>\n                    <div class=\"label-inferior\">Nombre<\/div>\n                <\/div>\n                <div class=\"columna-50\">\n                    <input type=\"text\" name=\"apellidos\" required>\n                    <div class=\"label-inferior\">Apellidos<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Domicilio <span>*<\/span><\/label>\n            <input type=\"text\" name=\"domicilio\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Tel\u00e9fono <span>*<\/span><\/label>\n            <input type=\"text\" name=\"telefono\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Correo electr\u00f3nico <span>*<\/span><\/label>\n            <input type=\"email\" name=\"email\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Fecha de Incidente <span>*<\/span><\/label>\n            <input type=\"date\" name=\"fecha\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Asunto <span>*<\/span><\/label>\n            <input type=\"text\" name=\"asunto\" required>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Descripci\u00f3n <span>*<\/span><\/label>\n            <textarea name=\"descripcion\" required><\/textarea>\n        <\/div>\n\n        <div class=\"campo-grupo\">\n            <label>Tipo de Solicitud <span>*<\/span><\/label>\n            <select name=\"tipo_solicitud\" required>\n                <option value=\"Reclamo\">Reclamo<\/option>\n                <option value=\"Queja\">Queja<\/option>\n            <\/select>\n        <\/div>\n\n        <div class=\"contenedor-acepto\">\n            <input type=\"checkbox\" id=\"check_politica\" required>\n            <label for=\"check_politica\" style=\"font-weight: normal; font-size: 15px;\">\n                He le\u00eddo y acepto la <a href=\"https:\/\/valesafety.com.pe\/politica-de-privacidad\/\" target=\"_blank\">Pol\u00edtica de Privacidad<\/a>\n            <\/label>\n        <\/div>\n\n        <div class=\"fila-boton\">\n            <a href=\"mailto:informes@valesafety.com.pe\" class=\"btn-enviar-reclamo\">Enviar Queja\/Reclamo<\/a>\n        <\/div>\n    <\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En cumplimiento con el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor de Per\u00fa (Ley N\u00b0 29571), ponemos a su disposici\u00f3n nuestro Libro de Reclamaciones Virtual. Por favor, complete el siguiente formulario para registrar su reclamo o queja. Los campos marcados con (*) son obligatorios. La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=85"}],"version-history":[{"count":3,"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":3851,"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions\/3851"}],"wp:attachment":[{"href":"https:\/\/valesafety.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}